(left to right): Darcy Wech, Director of Nursing, Brittany Bratz, Service Excellence Award Winner and Michelle Meyer, Next Step Manager
Felician Village announces Brittany Bratz, Resident Assistant/CNA, was chosen for the Service Excellence Star Award for the month of August.
Brittany’s nomination: “Brittany always goes above and beyond to help residents and other staff, always being extremely kind and polite as she does so. If anyone needs help she’s the first person to respond. She gives respect, compassion, privacy as needed.”
In conjunction with Felician Village’s Service Excellence initiative and Resident Firstsm philosophy, selection is based on the employee’s conduct as it reflects Felician Village values. Service Excellence is a way of consciously living out the mission and core values of Felician Village and fostering an environment that creates exceptional experiences for all.
Each month co-workers, residents, family members, and visitors are encouraged to nominate an employee to be considered for the Service Excellence Star Award. The award subcommittee reviews the completed nomination forms monthly and a winner is selected.
