Attorneys for a 99-year-old assault victim are preparing to sue Milwaukee over severe dispatch delays at the Department of Emergency Communications.
First responders failed to arrive at the woman’s home for hours following a July attack despite multiple calls from a medical alert company.
Records show call takers were instructed not to classify incidents as active batteries unless the caller personally witnessed the physical assault.
Two department employees resigned following an investigation, but legal counsel argues the incident points to training failures that demand policy reforms.
