Imagine the final arrangements for a trip are complete when an unexpected situation comes up. Or, you are at the airport getting ready to board the plane, and your flight is canceled or delayed. A quick search on the internet for the airline customer service locates a phone number, and you click to call.
The representative who answers claims to be with the affiliated airline and after explaining the change in travel plans, asks for personal and payment information. Once confirming the changes, an agreement of re-booking fees that are twice what the original airline ticket cost is sent over for signature. Still thinking you are dealing with the airline, the document is signed, the fee is paid, and the transaction goes through.
After hanging up you find another phone number that connects directly to the airline, so you call to verify your transaction. You discover they never received a call from you about changing or canceling a flight, and you have been scammed out of money and personal information.
When booking a trip, BBB recommends the following tips:
