An Eastern Wisconsin legislator’s bill aimed at improving government efficiency has taken a step towards becoming law.
Assembly Bill 908, authored by Senator Andre Jacque of New Franken, passed in the Assembly Committee on Consumer Protection and will now go before the full assembly.
The measure would require the Secretary of the Department of Administration (DOA) to appoint a manager from within the agency to review existing policies, standards, and guidelines and to develop improvements.
The heads of each individual state agency will also designate a lead to coordinate their department’s improvement efforts in coordination with the DOA.
Sen. Jacque said of the bill, “State government agencies will be required to collect and report standardized qualitative and quantitative service delivery metrics, focused on factors such as ease of use, processing times, accessibility, transparency, and overall customer experience. Data collected will allow the state to identify what is working well and where improvements are needed, ensuring Wisconsin government departments are run more efficiently and are able to make rapid adjustments as needed.”
