The Wisconsin Department of Workforce Development says its new user interface should be easier to use than the old one.
The new unemployment claims portal went online Tuesday night.
It offers a way to securely upload documents and a message center where applicants can talk directly with claims specialists and adjudicators.
The new design will be easier to use on cell phones and applicants can sign up for notifications by text.
D-W-D Secretary-designee Amy Pechacek calls the upgrades “critical,” saying they will make the process easier.
It has been a year of frustration as the Wisconsin unemployment system was overwhelmed by the rush of claims during the coronavirus pandemic.













